Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and WTT Solutions LLC (“VCare Health,” “we,” “our,” or “us”) governing your access to and use of the VCare Health AI medical receptionist platform and related services (“Services”).

By creating an account, starting a trial, or using the Services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a healthcare organization, you represent that you have the authority to do so.

If you do not agree to these Terms, do not use the Services.

VCare Health provides an AI-powered automated medical receptionist platform that enables healthcare practices to handle patient calls, book appointments into their EHR systems, send appointment reminders, and automate related front-desk operations.

The Services are intended for use by licensed healthcare providers, practice managers, and authorized administrative staff of healthcare organizations. VCare Health does not provide medical advice, clinical decision support, or patient care services.

To use the Services, you must:

• Be at least 18 years of age
• Represent a healthcare organization or practice lawfully operating in your jurisdiction
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us promptly of any unauthorized access to your account

You are responsible for all activity that occurs under your account, including any actions taken by authorized users you designate.

4.1 Free Trial: New customers may access the Services under a free 30-day trial. The trial includes full production functionality — real EHR integration and live patient call handling. No credit card is required to start a trial.

4.2 Subscription plans: Following the trial period, continued use requires a paid subscription. Current plan pricing and features are described at vcare-health.com/pricing. Plans are billed monthly unless an annual arrangement is separately agreed.

4.3 Payments: Subscription fees are billed in advance at the start of each billing cycle. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

4.4 Price changes: We may change subscription fees with 30 days' written notice. Your continued use of the Services after the effective date constitutes acceptance of the new pricing.

4.5 Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to the Services through the end of the paid period.

If you are a covered entity under HIPAA, your use of VCare Health as a service that processes Protected Health Information (PHI) requires a signed Business Associate Agreement (BAA) between your organization and VCare Health. VCare Health will not activate Services that process PHI until a BAA is executed.

You are responsible for ensuring your use of the Services complies with HIPAA and any other applicable healthcare privacy and security laws. You represent that you have obtained any required patient authorizations for the collection and use of PHI through the Services.

VCare Health will process PHI only in accordance with the BAA and these Terms.

You agree not to use the Services to:

• Violate any applicable law, regulation, or professional obligation
• Process PHI without an executed BAA in place
• Transmit false, misleading, or fraudulent patient information
• Attempt to gain unauthorized access to VCare Health systems or data
• Reverse engineer, decompile, or disassemble any component of the Services
• Resell or sublicense the Services without our written consent
• Use the Services for any purpose unrelated to healthcare front-desk operations
• Transmit viruses, malware, or other harmful code

VCare Health and its licensors own all intellectual property rights in the Services, including the software, AI models, user interface, documentation, and branding. These Terms do not grant you any ownership rights — only a limited, non-exclusive, non-transferable license to use the Services during your subscription term.

You retain ownership of your data — including your scheduling configuration, call recordings, and appointment records generated through the Services. You grant VCare Health a license to process that data solely to provide the Services.

Each party agrees to keep the other party's confidential information (including pricing, technical specifications, and non-public business information) strictly confidential and not to disclose it to any third party without prior written consent, except as required by law.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VCARE HEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.

VCARE HEALTH IS NOT A MEDICAL DEVICE OR CLINICAL DECISION SUPPORT SYSTEM. THE SERVICES ARE NOT INTENDED TO PROVIDE CLINICAL ADVICE, TRIAGE PATIENTS, OR REPLACE CLINICAL JUDGMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VCARE HEALTH'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500.

IN NO EVENT SHALL VCARE HEALTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain liability exclusions, so the above limitations may not apply to you in full.

You agree to indemnify and hold harmless VCare Health, its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including reasonable attorney's fees) arising out of: (a) your use of the Services in violation of these Terms; (b) your violation of applicable law; (c) your use or misuse of patient data; or (d) your breach of any representation or warranty in these Terms.

These Terms are effective from your first use of the Services and continue until terminated. You may terminate at any time by canceling your subscription. VCare Health may terminate or suspend your access immediately for material breach of these Terms, non-payment of fees, or conduct that may cause harm to us, other customers, or patients.

Upon termination, your license to use the Services ends. Sections that by their nature should survive termination (including Sections 7, 9, 10, 11, and 14) will survive.

We may update these Terms from time to time. Material changes will be communicated by email or in-platform notice at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

Class action waiver: You agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class action.

Entire agreement: These Terms, together with any Order Form, BAA, and any other agreements entered into between the parties, constitute the entire agreement with respect to the Services and supersede all prior agreements.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

No waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact our legal team:

WTT Solutions LLC (VCare Health)
Email: info@vcare-health.com

For demo requests or product questions, visit vcare-health.com/book-demo.